“If it weren’t for Kim, I would never go out,” Louise explained one afternoon from her small apartment, “She knows everything about me; we’ve been through a lot.”
Without any family in Nashville, Louise relies on Kim for a range of support, including regular duties like grocery shopping and housekeeping, as well as some of life’s more unexpected matters. “When I had my hip replaced, I wouldn’t have made it if Kim hadn’t been here.” Louise recalled, “3 months after surgery, I developed a complication and called Kim, who instructed me to call 911. Kim arrived before the ambulance did, and followed closely behind, keeping my family updated throughout the entire process.” Louise has recovered fully, but credits Kim for saving her life. “My sister has even said that if Kim wasn’t here, she’s afraid I would be in assisted living or in a nursing home.”
Progress makes every effort to make a great match between client and caregiver. Crystal Martin, Director of Senior Services came to Louise’s apartment to meet Louise for the first time and assess her needs for assistance as well as personality. Kim was the obvious choice for Louise, and when introduced, the two clicked immediately.
“People think we are mother and daughter,” Kim smiled when talking about Louise, “I care about her so much.”
Louise and her companion Kim are just one of the many heartwarming stories Progress sees on a day to day basis. The Senior Services department strives to provide dependable, consistent, high quality care, in an effort to reduce social isolation and stress.
“Kim even loves my dog Lancelot!” Louise exclaimed at the end of the interview. “I’ve been through a lot. I’m here today because of Progress and Kim, and I cannot say thank you enough.”